Privacy Policy

The following statement sets out Helixion’s privacy policy for helixion.com. We do update our policy periodically and any change to this statement will be notified on the News page so please check occasionally for any changes. Updates to our privacy policy will be published in this section.

PLEASE NOTE:
Helixion accepts no liability for the Privacy Policy applied by sites which provide a link through to our site. Neither do we accept liability for the Privacy Policy of sites that we provide links to.

We strongly recommend that you read the privacy statements of each web site accessed.

Personal Information
We request personal information when you place an order, register a product, request a service, correspond with us or engage in certain other activities on our Web site. For example:

1. If you register a product on-line with us, we will ask you for information necessary to complete the registration – this may include (but not restricted to) your name, e-mail address, mobile phone number, emergency contact number.
2. If you request technical support online, we will ask you for information necessary to allow us to offer support – which may include your name, email address and information about your device hardware, software and the nature of the problem you are experiencing.
    

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How We Use the Information We Gather and Track
We may use the email address or mobile phone number provided by you to tell you about product upgrades, new products and services. We may also use them to provide newsletters and/or informative emails; We will only do this if you have provided your consent.

Sharing Information
We may use the services of outside contractors to provide services for us. This may be to ship products or handle order processing. We require that these contractors keep any personal information provided on our customers secure and confidential and that this information is only used on behalf of Helixion.

Other than for the reason stated above, Helixion does not share, sell, rent or lease any personal information gathered via the web site with 3rd parties unless required to do so by legal duty or to defend the rights and property of Helixion.

Cookies
Cookies are small pieces of information that can be stored on your computer when you use a website. As you go through this website, the cookie "reminds" us of where you've been. This helps us to save you time and direct you to the most relevant parts of the website. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. If you want to know how to do this please look at the help menu on your web browser. However, please note that switching off or "opting out" of cookies will mean that you may not be able to use certain features of the website.