All that fine print


Privacy Policy

The following statement sets out Helixion’s privacy policy for helixion.com. We do update our policy periodically and any change to this statement will be notified on the News page so please check occasionally for any changes. Updates to our privacy policy will be published in this section.

please note
Helixion accepts no liability for the Privacy Policy applied by sites which provide a link through to our site. Neither do we accept liability for the Privacy Policy of sites that we provide links to.

We strongly recommend that you read the privacy statements of each web site accessed.

Personal information

We request personal information when you place an order, register a product, request a service, correspond with us or engage in certain other activities on our website. For example:

  1. If you register a product on-line with us, we will ask you for information necessary to complete the registration – this may include (but is not restricted to) your name, email address, mobile phone number, emergency contact number.
  2. If you request technical support online, we will ask you for information necessary to allow us to offer support – which may include your name, email address and information about your device hardware, software and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How we use the information we gather and track

We may use the email address or mobile phone number provided by you to tell you about product upgrades, new products and services. We may also use them to provide newsletters and/or informative emails. We will only do this if you have provided your consent.

Sharing information

We may use the services of outside contractors to provide services for us. This may be to ship products or handle order processing. We require that these contractors keep any personal information provided on our customers secure and confidential and that this information is only used on behalf of Helixion.

Other than for the reason stated above, Helixion does not share, sell, rent or lease any personal information gathered via the web site with 3rd parties unless required to do so by legal duty or to defend the rights and property of Helixion.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.